The phone system where your team and AI answer together.
One line for every call, CSR and AI agent. Calls get answered on the second ring, booked against the live schedule, transcribed, summarized and written to the CRM — whether a person picked up or an agent did.
What breaks today.
Every operator has these. Nobody has the headcount to work them by hand.
Nights, weekends, lunch, and the third caller while two are on the line. Every one of them calls the next company on the list.
A customer with a $415 balance and a moved appointment rings in as an unknown number.
No recording, no transcript, nothing on the account, and the callback starts with 'can you explain that again?'
No scoring, no coaching, no idea which rep books and which one talks past the close.
Phone System, end to end.
Provision local and toll-free numbers in minutes, port the ones on your trucks, or keep your carrier and forward. Either way Denaro answers, books and logs it.
Put an agent on overflow, after-hours, a whole queue or outbound. It knows the balance, the price chart and the open slots, and warm-transfers to a rep — with a summary — the moment someone asks for a human.
Dashboard or mobile app, on their own devices, with the customer's history, balance and appointments on screen and a live assist while they talk.
After-hours menus, VIP routing, ring groups and queues, built visually and edited without a vendor ticket or dropping a live call.
Every call ends with a recording, a transcript, a summary and the next step, attached to the customer and visible to the whole team.
Conversations scored against your playbook — bookable, sentiment, what was missed — so the whole team gets better instead of one rep getting a talking-to.
Questions about Phone System.
Yes. Numbers, routing, menus, ring groups, queues, voicemail, transfers, recordings and reporting. You can run the whole office on it, with or without AI answering.
Yes. Port your numbers to Denaro, or leave them where they are and forward after-hours and overflow.
It says so if asked, and it hands off to a person on request — with the call summarized to that person before they say hello.
Yes. The agent simulator lets you role-play customers and tune the script before a single real call reaches it.