Master Service Agreement

January 20, 2026

This Master Service Agreement ("Agreement") is entered into by and between Denaro Labs, Inc. ("DenaroAI") and the entity or individual accessing the Service ("Client" or "Subscriber").

By integrating your accounts receivable data, uploading End-User PII, or configuring an Outreach Schedule, you acknowledge that you have read, understood, and agree to be bound by the terms below in addition to the DenaroAI Standard Terms of Service and Privacy Policy.

1. SCOPE OF SERVICE

DenaroAI provides an automated accounts receivable (AR) management platform that acts as an intelligent intermediary between the Client and their End-Users.

  • Software Role: DenaroAI provides the AI Agents, Dashboard, and communication infrastructure (SMS, Voice, Email) to facilitate outstanding invoice resolution.
  • Limited Agency: The Parties are independent contractors. This Agreement does not create a joint venture, partnership, or employer/employee relationship. DenaroAI acts as a service provider (agent) ONLY for facilitating payments and communicating with End-Users as directed by the Client's configuration. DenaroAI is not a legal partner in the Client's business and assumes no liability for the Client's other business operations.

2. FINANCIAL INTERMEDIATION & FEES

2.1 Facilitator Role

DenaroAI acts solely as a technology provider to facilitate payments between the Client and their End-Users. The Client acknowledges that DenaroAI utilizes Stripe Connect to route funds. Payments made by End-Users are processed through the Client's own connected Stripe account.

2.2 No Custody of Funds

Client agrees that DenaroAI does not at any time take custody, possession, or legal ownership of the principal funds owed by End-Users. DenaroAI is not a bank, escrow agent, or money transmitter.

2.3 Application Fees & Success Fees

Client authorizes DenaroAI to deduct any agreed-upon success fees, percentage-based fees, or transaction fees ("Application Fees") automatically at the time of the transaction via Stripe Connect.

2.4 Subscription & Payment Plans

When the Client enables payment plans (including third-party integrations like Afterpay), DenaroAI facilitates the scheduling of these transactions. DenaroAI does not guarantee the completion of future installments in a payment plan. The Client assumes all risk regarding an End-User's failure to complete a long-term payment schedule.

2.5 Integrated Redirects

Where DenaroAI provides a redirect link to a Client's CRM or external payment portal, DenaroAI is responsible only for the delivery of the link and the tracking of the "click-through." DenaroAI is not liable for failures, downtime, or security breaches occurring on the third-party CRM or portal.

3. CLIENT COMMUNICATION AND AUTOMATED MESSAGING

3.1 Automated Client Messaging Program

DenaroAI operates an automated messaging program that allows the Company to communicate with Clients regarding service updates, system notifications, payment processing alerts, account status changes, and other operational communications essential to the provision of the AR management platform. This automated messaging system is designed to facilitate efficient and timely communication between DenaroAI and Clients regarding service-related matters.

Client Messaging Use Cases:

  • Service status updates and system maintenance notifications
  • Payment processing confirmations and billing alerts
  • Account security notifications and authentication requests
  • Platform feature updates and operational announcements
  • Compliance reminders and regulatory notifications
  • Support ticket responses and resolution notifications

3.2 Consent to Receive Automated Messages

IMPORTANT: By executing this Master Service Agreement, Client provides express written consent to receive automated text messages (SMS) from DenaroAI for the purposes outlined above. Client acknowledges that such automated messaging is essential for the proper functioning and management of the AR management platform.

Client represents and warrants that:

  • The phone number provided to DenaroAI is owned or controlled by the Client or authorized representatives
  • Client has the authority to consent to receive automated messages at the provided number
  • Client understands that message and data rates may apply as charged by their wireless carrier
  • Client will promptly notify DenaroAI of any changes to contact information or messaging preferences

3.3 Message and Data Rates Disclosure

Disclosure:Message and data rates may apply. Standard message and data rates charged by the Client's wireless carrier will apply to all SMS communications sent and received by DenaroAI. Rates vary by wireless carrier and Client's service plan. DenaroAI is not responsible for any carrier charges or fees incurred by the Client as a result of receiving automated messages.

3.4 Opt-Out Procedures

Clients may opt out of non-essential automated communications at any time by:

  • Replying "STOP" to any SMS message received from DenaroAI
  • Replying "UNSUBSCRIBE" to any SMS message
  • Contacting support@denaroai.com with an opt-out request
  • Updating messaging preferences within the Dashboard settings

Important Notice:Opting out of non-essential communications may limit Client's ability to receive timely service updates, security alerts, and important operational notifications. Certain critical communications (such as security authentication, payment processing failures, and legal notices) cannot be opted out and will continue to be delivered via alternative channels.

3.5 Carrier Liability and Technical Limitations

DenaroAI is not liable for any delays in message delivery or failure to deliver SMS messages due to circumstances beyond our control, including but not limited to:

  • Wireless carrier network outages or technical issues
  • Service disruptions or maintenance performed by wireless carriers
  • Client device malfunction or incompatibility
  • Incorrect, outdated, or inactive phone numbers provided by the Client
  • Message filtering or blocking by Client devices or carrier systems
  • Geographic limitations or international roaming restrictions

Neither the wireless carriers nor DenaroAI is responsible for any delays, failures, or errors in message delivery or for any SMS-related technical issues. Clients are responsible for maintaining accurate contact information and ensuring compatibility with standard SMS messaging protocols.

4. DATA PRIVACY & PII USAGE

4.1 Access to Personally Identifiable Information (PII)

By becoming a Subscriber, you grant DenaroAI a non-exclusive, royalty-free right to access, process, and interact with PII (names, emails, phone numbers, balance details) uploaded to the platform.

4.2 Purpose of Usage

DenaroAI uses this PII strictly to:

  • Execute the Client's configured Outreach Schedules.
  • Train AI models to improve payment resolution rates.
  • Conduct analytical studies to optimize outreach timing and sentiment.
  • Ensure compliance with regulatory requirements (TCPA/FDCPA).

4.3 Direct Contact Authority

You grant DenaroAI the express authority to contact End-Users on your behalf via SMS, email, or AI-generated voice calls. You affirm that you have obtained Prior Express Written Consent from these individuals to be contacted for billing and payment purposes.

5. REPRESENTATIONS & WARRANTIES

5.1 Accuracy of Balance Information

The Client represents that all invoice data, balance amounts, and End-User contact information provided to the platform are accurate and legally enforceable.

5.2 Compliance Indemnity

You agree to indemnify and hold harmless DenaroAI, its founders, and employees from any claims, fines (including TCPA class actions), or legal fees arising from:

  • Contacting an End-User who did not provide proper consent to the Client.
  • Errors in the balance amount provided by the Client that lead to "harassment" or "misrepresentation" claims under the FDCPA.
  • Failure by the Client to update the Dashboard when a balance has been paid through external channels.

6. CONFIDENTIALITY & NON-DISCLOSURE

6.1 Definition

"Confidential Information" includes the proprietary AI logic, outreach scripts, and pricing structures of DenaroAI, as well as the Client's internal financial data.

6.2 Obligation

Both parties agree to maintain strict confidentiality for a period of five (5) years following the termination of this Agreement. Information may only be disclosed if required by law or to professional advisors under similar confidentiality bonds.

7. LIMITATION OF LIABILITY

The services are provided "as-is." DenaroAI is not responsible for any unpaid balances or inability to collect payments from End-Users. In accordance with Article 7 of our Terms of Service, DenaroAI's total liability for any claim arising out of this partnership shall not exceed the total fees paid by the Client to DenaroAI in the twelve (12) months preceding the claim.

8. TERMINATION & CANCELLATION

8.1 At-Will Termination

Either party may terminate this Agreement with 30 days' written notice.

8.2 Fulfillment

Upon termination, all active AI Outreach Schedules will be paused. The Client remains liable for any percentage-based fees on invoices that were "in-flight" or settled within 30 days post-termination due to DenaroAI's prior outreach efforts.

9. GOVERNING LAW

This Agreement is governed by the laws of the State of Tennessee. Any disputes shall be resolved via binding arbitration in Knoxville, TN.